Reference

Terms and Conditions That Govern Your web360 Account

These terms set out what you agree to when you open and use a web360 account, including how your wallet works, how deposits via bKash, Nagad, and Rocket are handled, and what happens if there is a dispute.

Account eligibility rulesWallet and payment termsDispute and closure processPrivacy and data useRegion-dependent access
web360 Terms and Conditions That Govern Your web360 Account
TERMS CONTACT

Reach Us About These Terms

If you have questions about a specific clause, want to request a copy of your account data, or need to report an issue with a transaction, our support team can help. You can reach us through live chat, email, or by raising a ticket directly from your account dashboard. We aim to respond to terms-related queries within one working day.

Live Chat Open chat from any page on the platform. For terms and account queries, select the 'Account and Policy' topic so your message reaches the right team quickly.
Email Support Send detailed terms or wallet dispute queries to our support address. Include your account ID and the transaction reference if your question involves a specific payment.
Account Dashboard Log in and open the Help section to raise a support ticket. This is the fastest path for withdrawal verification queries linked to bKash, Nagad, or Rocket.
HOW WE HANDLE IT

Security, Data, and Your Account Rights

We take account security and your data seriously. Every account is protected with OTP verification tied to your registered mobile number, and session tokens expire automatically after inactivity. Your personal details and wallet history are stored securely and are not shared with third parties except where required to process a payment through bKash, Nagad, or Rocket. You can request a full export of your account data at any time through the dashboard.

Data Retention We keep transaction records and account activity logs for as long as your account is active and for a period after closure as required by our policy. You can request deletion after that period.
Cookie Use We use session and analytics cookies to keep your login active and to understand how the lobby is used. You can manage cookie preferences from your browser or the platform settings.
Account Security OTP verification is required at login and before any withdrawal is processed. If you notice activity you did not initiate, contact support immediately and we will lock the account.
Your Rights You can request a copy of your data, ask us to correct inaccurate details, or close your account at any time. All requests are handled through the support ticket system in your dashboard.

Common Questions About Our Terms

These are the questions we hear most often about how our terms apply to accounts, payments, and data. If yours is not listed here, raise a ticket from your dashboard and our team will respond.

Account access depends on your local law and the regions we currently support. It is your responsibility to confirm that using a real-money platform is lawful in your location before registering.

Yes. We may update these terms at any time. You will be notified through your registered account before changes take effect. Continued use of the platform after the update means you accept the new version.

Every deposit via bKash, Nagad, or Rocket is subject to both the payment network's own rules and our wallet policy. Funds appear in your account wallet once the network confirms the transfer.

If a wallet mismatch is detected — for example, the Rocket number on your withdrawal request does not match your registered account — the transaction is paused and support will contact you to verify ownership.

Log in, open the Help section in your dashboard, and raise a data request ticket. We will compile your account activity and personal data and send it to your registered contact within a reasonable period.

You can request account closure at any time through the support ticket system. Any pending balance in your wallet must be withdrawn to your verified bKash, Nagad, or Rocket account before closure is completed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.