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Our Terms, Your Rights, and How We Operate

web360 operates under defined terms and conditions that govern every account, deposit, and withdrawal on our platform.

Account terms apply on registrationbKash, Nagad, Rocket coveredAccess subject to local lawMobile and desktop both governedContact us to raise a dispute
web360 Our Terms, Your Rights, and How We Operate
POLICY CONTACT PATHS

How to Reach Us on Legal or Account Matters

If you have a question about our terms, need to request account data, or want to dispute a transaction made via bKash, Nagad, or Rocket, our support team handles these directly. You can reach us through live chat in the lobby, by email, or through our help centre. We aim to acknowledge legal and account queries within one business day and resolve payment disputes as soon as the relevant wallet provider confirms the transaction details.

Team online

Live Chat

Open the chat widget from any page in the lobby. For account or legal queries, select the account help option so it routes to the right team.

Email Support

Send legal, data, or dispute queries to our support email address shown in the help centre. Include your registered wallet number for faster resolution.

Help Centre

Our help centre covers account verification steps, wallet dispute processes for bKash, Nagad, and Rocket, and how to request a copy of your account data.

ACCOUNT AND DATA HANDLING

How We Handle Your Data and Account Security

Account security and data handling are built into how web360 operates, not added on top. Your personal and payment data — including wallet identifiers for bKash, Nagad, and Rocket — is stored with encryption and accessed only by the teams who need it to process transactions or resolve disputes. We do not share your data with third parties outside of what is required to complete a payment transaction or comply with an applicable legal obligation in the regions we serve.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable regulations in eligible regions after closure.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. No third-party advertising cookies are placed without your consent.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Requests

You can request a copy of the personal data we hold on your account or ask for corrections by contacting support via email. We respond within the timeframe required by applicable local regulations.

Common Questions About Our Terms and Policies

These are the questions we get most often about how our terms work, what your rights are, and how to act on them if you need to.

Yes. The same terms apply whether you access the lobby on a desktop browser or a mobile device. Your account, wallet rules, and data rights are identical across both.

Governing law depends on your location and the eligible region under which your account was opened. Access and legal applicability depend on your local law. The terms page states the applicable jurisdiction for your region.

Contact our support team via live chat or email with your bKash or Nagad transaction reference. We check the confirmation on the payment provider's side and resolve it from there.

Yes. Send a data request to our support email with your registered account details. We will compile and send your data within the timeframe applicable regulations require.

We retain your account data for the period required by applicable law after closure, then delete it. You can ask us to confirm the retention period for your region via support.

We do not change terms retroactively. If terms are updated, we post a notice and the continued use of your account after that date constitutes your acceptance of the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.